What Are Scratch & Dent Appliances — and How Much Can You Save?

Scratch and dent appliances are brand-new, fully functional appliances with minor cosmetic flaws — a small surface scratch, a slight dent on a side panel — that have no effect on performance. At Kelly's Outlet on W. 7th Ave in Eugene, many customers can save up to 20%-40% off the original retail price.

Our outlet carries four categories of discounted appliances:

• Scratch & Dent: Brand-new units with minor cosmetic flaws. Full manufacturer warranty typically included.

• Floor Models: Previously on display in our Eugene showroom. Inspected and ready for your home.

• Overstock: New, undamaged appliances in original packaging, discounted to clear inventory.

• Discontinued: Current or prior-year models no longer in production, at clearance pricing.

Brands in our outlet include Bosch, LG, Samsung, Whirlpool, KitchenAid, Maytag, Electrolux, GE, and Frigidaire — across refrigerators, dishwashers, ranges, ovens, washers, and dryers. Every item is inspected by our team before going on the floor.

Outlet appliances are available exclusively at our Eugene location:

1465 W. 7th Ave, Eugene, OR 97402  |  Mon-Sat 9:00 AM - 6:00 PM  |  (541) 485-6000

 

Outlet Appliance FAQs

What is the difference between scratch and dent, floor model, overstock, and discontinued?

Scratch and dent are brand-new with minor cosmetic flaws from shipping — never installed or used. Floor models have been on display in our Eugene showroom with light wear from demonstration. Overstock items are new, undamaged appliances in original packaging, discounted to clear inventory. Discontinued models are current or prior-year products no longer made by the manufacturer. All four categories are inspected before sale.

Are scratch and dent appliances safe to use?

Yes. The damage is purely cosmetic — a surface scratch or minor exterior dent — and does not affect mechanical systems, electrical components, or safety features. Every outlet appliance at Kelly's Eugene is inspected by our team to confirm it is fully operational before being made available for sale.

Where is Kelly's outlet store? Can I shop scratch and dent appliances in person?

Yes. Outlet and scratch and dent appliances at Kelly's are available exclusively at 1465 W. 7th Ave, Eugene, OR 97402. Open Monday through Saturday, 9:00 AM to 6:00 PM. Call (541) 485-6000. In-store inventory may differ from what is shown online — we recommend calling ahead to confirm availability on specific items.

What brands are available in Kelly's scratch and dent outlet in Eugene?

Our Eugene outlet commonly includes Bosch, LG, Samsung, Whirlpool, KitchenAid, Maytag, Electrolux, GE, and Frigidaire across all major categories. Call (541) 485-6000 to ask about current availability — inventory rotates frequently.

Are outlet appliances available at all Kelly's locations?

No, outlet and scratch and dent appliances are available exclusively at our Kelly's Eugene W. 7th Ave location (1465 W. 7th Ave, Eugene, OR 97402). Our Salem, Corvallis, and Central Point showrooms do not carry outlet inventory. You can browse and purchase outlet appliances online at kellyshomecenter.com/outlet, with delivery available throughout Oregon.

What kinds of outlet appliances do you sell?

Our outlet appliances include a wide range of models, from refrigerators and ovens to washers and dryers. We sell floor models, overstock, and discontinued items, as well as scratch and dent appliances with minor cosmetic flaws. This allows us to offer premium products at unbeatable prices.

Are scratch and dent and floor model appliances brand new?

Our outlet items are a mix of new and, in some cases, gently used products. While our scratch and dent appliances are brand new with only cosmetic flaws, our floor models have been on display in our showroom. We also occasionally offer returned items that are fully inspected to ensure they are functional and in excellent condition. Both are great ways to get a new-to-you appliance at a discounted price.

Do discount appliances come with a warranty?

Yes, most of our discount appliances, including floor models, come with a full manufacturer’s warranty. Any exceptions will be clearly noted on the product page. You can be confident that your purchase is protected.

How often does Kelly’s update clearance appliances?

Our inventory of clearance appliances is constantly changing. We recommend checking back frequently or visiting our store in person to see the latest deals. Our website is updated regularly with new products, so you never know what great appliance deal you might find.

Can I finance outlet appliances at Kelly’s?

Yes, financing is available for many of our outlet appliances. You can learn more about all of our options and apply online by visiting our dedicated Financing Options page.