How Do I Get My Appliance Serviced?

Arguably the most dreaded part of owning an appliance is the potential service calls that may come up during its life. Our goal here at Kelly's Appliances is to provide you with some insight into the process of getting service in an effort to alleviate potential stress that may otherwise come from the process.

How Long is My Appliance Covered after I Purchase it?

While some manufacturers offer longer warranty periods, most household appliances will come with a 12-month factory warranty that will cover parts and labor on factory defects. It is important to understand that these warranties will only cover factory defects and not any breakage that may come from improper use or treatment of the unit.

What does an Extended Warranty Offer Me?

An extended warranty gives you more than just peace of mind—it provides continued protection for your investment well beyond the manufacturer’s standard warranty. While the manufacturer typically covers defects in materials or workmanship for a limited period, an extended warranty adds another layer of security by covering both parts and labor once the original warranty expires.

It’s important to note that extended warranties generally begin on the same day as your manufacturer’s warranty, not after it ends. However, the extended plan often includes additional coverage that a standard warranty does not, such as protection against unexpected issues like power surges or accidental damage that isn’t tied to a manufacturer defect.

Even after your manufacturer’s warranty runs out, your extended warranty ensures you’re still covered for both parts and labor. Depending on the plan you select, coverage can last two, three, or even five years from the original purchase date, helping you protect your appliance investment for the long run.

What is Not Covered Under My Warranty?

While warranties provide valuable protection, it’s important to understand their limits. Most manufacturer and extended warranties only cover defects in materials or workmanship—they do not cover damage caused by misuse, neglect, accidents, or improper installation. Cosmetic issues such as scratches, dents, or normal wear and tear are also excluded. In addition, consumable items like filters, light bulbs, or batteries are generally not covered. Attempting DIY repairs or using unauthorized service providers may also void your warranty. Knowing these exclusions up front helps you avoid surprises if an issue arises.

Who Should I Contact About Service?

If your appliance is still under warranty—whether through the manufacturer or an extended warranty plan—you can usually schedule service quickly and easily online, saving you time and avoiding long hold times on the phone. And if you run into any challenges during the process, don’t worry—our team is always available to help guide you in the right direction.

If your warranty has already expired, we’re still here as a resource. We can connect you with trusted local service providers who specialize in appliance repair. There are many excellent technicians in the area, and if you’d like recommendations, we’ll be glad to share reliable references to make the process as smooth as possible.

What if I Have a Recalled Appliance?

While the exact process can vary depending on the situation and the manufacturer, in most cases you’ll need to work directly with the manufacturer to resolve warranty or service-related concerns. If you’re not sure how to reach them—or if you’d simply prefer some guidance—please don’t hesitate to contact us. Our team will be happy to point you in the right direction and help you get started.