KELLY'S DELIVERY POLICY
We are committed to delivering your order to your complete satisfaction with professional, well-trained personnel.
SEE APPLIANCE DELIVERY AREA BELOW
TRACK YOUR DELIVERY APPOINTMENT
BASIC DELIVERY INFORMATION
Standard Delivery Kelly’s will drop off items in the original cartons in the garage. If you desire haul away of your appliance with our standard delivery, we require that it be placed in the garage with a clear path for removal. Haul-away fee of $15 per piece.
Deluxe Delivery Kelly’s will move existing items to another location inside the home or haul away (excluding built-in items, unless un-installed) on a one-for-one basis. Kelly’s will unbox and hook-up new, free-standing items. Kelly’s will also haul away cartons and packaging. New hook-ups must be purchased to complete proper installation.
DELUXE DELIVERY CHECKLIST AND POLICY
To ensure you have the best delivery and installation experience possible, our delivery professionals are trained to follow a 13-point checklist for every Kelly’s Deluxe Delivery.
- Convenient scheduling, notifications & tracking
- Pre-Install walkthrough of delivery path & install site with customer
- Home protection of thresholds, walls, floors where needed
- Remove existing appliances
- Clean floor & walls of appliance area before installation
- Professionally install new appliance
- Ensure the appliance is level & doors are aligned
- Haul away all appliance packaging materials
- Test operation of unit and all applicable connections
- Demonstrate use of product with customer
- Post-Install product and delivery path walkthrough with customer
- Document and act on any customer concerns
- Offer yard sign display for a $25 Kelly’s gift card when returned
For more details and our complete delivery policy please download our Home Delivery Guide.
DOWNLOAD HOME DELIVERY GUIDE