We are committed to delivering your order to your complete satisfaction with professional, well-trained personnel.
BASIC DELIVERY INFORMATION
Standard Delivery: No cost for appliance purchases of $496 or more within our local delivery zones. Kelly’s will drop off items in the original cartons in the garage or at the threshold. If you desire haul away of your appliance with our standard delivery, we require that it be uninstalled and placed outside the home or in the garage. The haul-away fee is $25.
Deluxe Delivery: Flat-rate of $89 within our local delivery zones. Kelly’s will move existing items to another location inside the home or haul away (excluding built-in items, unless un-installed) on a one-for-one basis. Kelly’s will unbox and hook-up new, free-standing items. Kelly’s will also haul away cartons and packaging. New hook-ups will need to purchased as well in order for our team to install.
Essential Appliance Sizing Tips: Ensuring a Perfect Fit
Choosing the right kitchen appliance is an exciting endeavor, but before you make your selection, it’s essential to ensure a seamless fit within your home. At Kelly’s, we understand that proper measurements are the foundation of a successful appliance purchase. In this guide, we’ll provide you with expert tips on measuring your space to guarantee a perfect match for your new appliance.
DELUXE DELIVERY CHECKLIST AND POLICY
To ensure you have the best delivery and installation experience possible, our delivery professionals are trained to follow a 13-point checklist for every Kelly’s Deluxe Delivery.
- Convenient scheduling, notifications & tracking
- Pre-Install walkthrough of delivery path & install site with customer
- Home protection of thresholds, walls, floors where needed
- Remove existing appliances
- Clean floor & walls of appliance area before installation
- Professionally install new appliance
- Ensure the appliance is level & doors are aligned
- Haul away all appliance packaging materials
- Test operation of unit and all applicable connections
- Demonstrate use of product with customer
- Post-Install product and delivery path walkthrough with customer
- Document and act on any customer concerns
- Offer yard sign display for a $25 Kelly’s gift card when returned
For more details and our complete delivery policy please download our Home Delivery Guide.DOWNLOAD HOME DELIVERY GUIDE
If you have any questions or concerns regarding your delivery, please call us at 503-378-1793